Hotel Hilton Garden Inn Tulsa South (Tulsa, USA)

Guests commented that the staff were consistently friendly and eager to help. Many remarked that they had to rely on the staff to handle spontaneous concerns and the staff did so competently with good attitudes.

Guests thought the location of this property was one of the best parts about staying there. They appreciated how the hotel is surrounded by restaurants and places to shop, and mentioned the hotel was not far from the things they wanted to do and see.

Guests agreed that the rooms had all or most of the amenities they needed or expected to make their stays maximally comfortable. The Keurig coffee maker and the mini refrigerator were among the amenities guests liked the most.

Guests frequently discussed how this property is not kept up to the level they expected based on the brand name. They cited numerous issues such as dingy sheets, stained carpets and dirty walls. Guests admitted that these faults gave them bad impressions because it seemed the hotel management did not care about property upkeep. The public areas of the hotel were similarly worn down, which made guests say it's time for the hotel to get a major refresh.

The hotel's mattresses have air chambers in them that make the firmness adjustable. However, guests reported that the mattresses were not functioning correctly, which made for a very uncomfortable sleeping experience. They also commented that the mattresses sagged badly, especially when weight was put on them.

Guests were not impressed by the fact that breakfast is fee-based. They felt, for the prices they paid, the breakfast offerings should have been more extensive.