Hotel Hilton Garden Inn Louisville-Northeast (Louisville, USA)

Guests felt that the hotel's employees generally had very courteous attitudes. Furthermore, they were very efficient and responsive if guests informed them of problems. Reported issues were resolved as completely as possible, even if that meant moving guests to different rooms.

If you don't want to deal with a lot of driving during your stay, this property is a great place to stay. It's just an easy walk from upscale shops and several restaurants, so you'll find plenty to do without hassles.

Guests generally found that their rooms were very clean and well equipped. They especially liked amenities including the Neutrogena toiletries and Keurig coffee makers. Together, these characteristics helped make guests feel glad they had chosen to stay here rather than elsewhere.

There were numerous complaints that the mattresses were far too stiff and not supportive. When guests reported the issues to staff members, they were told the mattresses are adjustable. Even when guests tried to adjust them though, the efforts rarely resolved the discomfort.

Guests were firstly a little miffed that they had to pay to eat breakfast here. Furthermore, they often did not feel that the available offerings justified the price. You may want to eat here once to see if it's worthwhile to you, but also be open to exploring offsite dining options in the area to see if they are more suitable.

Guests occasionally mentioned that the air conditioners were very loud when they were operating. Some guests found that the excessive noise made it hard to get restful sleep. If you are often bothered by noise, you may want to use some earplugs.