Hotel Hilton Garden Inn Joplin (Joplin, USA)

Guests give the front desk and management staff rave reviews for their personable and professional customer service. Guests often comment that they are welcomed with warm smiles, no matter the hour or the weather, and that the fresh coffee and oat bars in the lobby are a nice touch.

Guests generally describe the rooms as "sparkling clean", with comfortable, up-to-date furnishings. The refrigerator, microwave, and coffee machines are well appreciated practical amenities. Several guests found that their room had a whirlpool tub, a great treat after a long day of driving.

Several guests have described the full American breakfast menu as "outstanding", and are generally pleased by the dinner menu as well. The wait staff receive high marks for friendly, attentive service. There are also many restaurants within walking distance or a short drive.

Though many guests do enjoy the breakfast, guests often comment that they wish it were included in the standard room rate, and cite nearby competitors who do offer it.

A few guests were troubled by noisy air conditioning or else considered the placement of the whirlpool tub in the bedroom area to be an impractical choice, noting that the jets drown out the television and otherwise disturb the peace in a shared room. Others noted that having the whirlpool in the bedroom did not afford enough privacy for those who wanted to use it.

A few guests were troubled by cigarette odor in the hallways or in former smoking rooms. A few others note a "musty" smell, or had housekeeping oversights to report.