Hotel Hilton Garden Inn Gulfport - Biloxi Airport (Gulfport, USA)

Guests were extremely impressed at the level of service they received when staying at this property. Several commented that they were welcomed so warmly that they felt like they were coming home. Because of that staff attitude, there are many repeat guests.

There were many comments from guests about how this property is meticulously kept up, making it meet or exceed the expected standards from the brand. Guests noticed the excellent cleanliness and good condition of the property. These things tended to make them have very good overall impressions of the hotel.

Unlike some properties that are near the airport, this hotel has good soundproofing. Guests frequently noted that they expected to be bothered by planes taking off from the runway since this hotel is just a few miles from the airport, but didn't hear any disturbances.

There were numerous complaints about the beds in this property. Although the mattresses are supposed to be adjustable, guests often said they seemed to be stuck at a level of extreme firmness. In other cases, guests said the air chambers within the mattresses seemed to be leaking, so the beds were no longer supportive after they were used for several hours.

Some guests were mildly disappointed that this hotel does not offer a complimentary breakfast. They said for the price they paid to stay here, they thought breakfast should be a standard amenity.

Guests occasionally said the bathrooms were the downsides in their rooms. Some guests commented that the bathrooms were small, and others said they were not smartly designed for comfort and convenience.