Hotel Hilton Garden Inn Cleveland Downtown (Cleveland, USA)

Guests frequently felt that the front desk staff met or surpassed expectations. Whether there was a situation that needed to be resolved or a question that guests needed answered, the staff associated with helping guests check in were consistently described as being very competent and willing to assist.

This hotel is very popular for people who are specifically coming to town to see the Cleveland Indians play. Specifically, guests loved being able to walk to the ballpark. You can even see the playing field from some of the rooms.

If you want to explore some of the area's attractions without relying on your car, be sure to take advantage of the free shuttle service. Guests generally thought it was very handy, and found that the drivers displayed courteous behavior.

Some guests weren't happy when they found out there are additional charges to park vehicles or eat breakfast at this hotel. They often expressed opinions that these amenities should be free, or at least not cost quite so much.

There were numerous complaints that the mattresses in the rooms are very hard. This problem usually did not prevent guests from sleeping, but it was often a distinctive shortcoming that detracted from overall stays.

Despite asking for non-smoking rooms, guests sometimes reported that there was a lingering smell of smoke in the air. When this problem was brought to the attention of staff, the employees did what they could to resolve it. Sometimes that meant moving the guests to other rooms, and other times it required using a special piece of equipment to remove the odor.