Hotel Hilton Fort Wayne at the Grand Wayne Convention Center (Fort Wayne, USA)

Those arriving by car are invariably impressed with the parking garage which connects to the lobby via a skywalk. Guests love that the covered parking lot is manned by 24-hour security and requires a key card to exit. Recent reviewers note that the service is now complimentary.

High praise is routinely bestowed upon staff across all departments. Scores of reviews attest to the wealth of ways in which understanding and caring personnel look after guests, whether it be assisting with luggage, handing emergencies, providing transfers or offering recommendations for making the most of the city.

Most guests choose here because of the prime location. Within easy walking distance of a number of attractions, travelers in town on business or pleasure are delighted to be able to step out into the heart of downtown and be at any number of fascinating locations in minutes.

Hardworking housekeepers are occasionally overstretched at this busy hotel, leading to sporadic oversights that sully some stays. Surfaces are dusty, sinks are clogged with hairs from previous guests, beds are badly made, trashcans from former residents are unemptied, and coffee machines have used filters still inside.

According to a wealth of reviews, the opulent standards of the façade, lobby and restaurant areas are not maintained throughout guest accommodations. Peeling wallpaper and old carpets are amongst the list of guest gripes, as are leaking windows, detuned televisions and broken air-con units.

While the majority of guests enjoy a restorative stay, some experience issues with noise that ruin a good night's rest. Thin walls mean that conversations from adjoining rooms are annoyingly audible, while loud bathroom fans conspire to keep others awake. Returning revelers are an occasional nuisance.