Hotel Hilton Fort Collins (Fort Collins, USA)

Countless reviews attest to the brilliance of staff across all departments. With highly-attentive service that reminds some of a bygone age of hospitality, sincere staff offer a range of solutions problems. Gracious and knowledgeable executive lounge staff take the time to inform guests about the surrounding area.

Reviewers rave about the spectacular mountain views afforded from the property. Even the very well-traveled are blown away by the picture-postcard perfection of the panorama, and scores of guests recommend paying the little extra for a mountain-view room so as to make the most of the vista.

Those in town to visit the university can be on campus in minutes. For those heading into town, the complimentary shuttle will have you there in no time, while those staying closer to home are spoilt for choice by an array of bars and restaurants in the vicinity.

Reviewers are shocked at the state of disrepair into which the hotel has fallen. Furniture is tattered and scratched, lights are broken and bathroom fittings are rusted. A terrible smell pervades many rooms and corridors, one of many other issues which ongoing renovations are attempting to address.

According to some reviewers, housekeeping can be hit-and-miss, especially during busy periods. Guests gripe about hairs in beds and bathtubs, unemptied bins full of previous guest's rubbish, stained sheets, moldy shower curtains and cleaners that don't speak English and are, therefore, difficult to communicate with.