Hotel Hilton Boca Raton Suites (Boca Raton, USA)

The front desk and management staff frequently receive rave reviews for their personable and professional customer service. The guest rooms are generally described as clean, comfortable, and spacious, with "homey" traditional decor and cozy beds. Couples on different sleep schedules particularly appreciate the convenience of the two-room suites.

Many guests enjoy the large outdoor swimming pool, and note that sunny deck area offers plenty of lounge chairs and fresh towels. The fitness room is well stocked with a range of modern cardio equipment and free weights. The complimentary breakfast is freshly cooked to order, and plenty of healthy choices are available, as well as more decadent options for those who aren't counting calories.

Drivers appreciate that there is plenty of free parking, and that the hotel is conveniently located between I-95 and the Florida Turnpike. They is also a free, on-call shuttle bus; its five-mile radius includes several shopping centers, restaurants, and museums.

Several guests note that though the rooms are clean and well maintained, the decor has not been updated in decades. A few also report an "old" or "musty" smell.

Families generally find the suites a bit tight on space, particularly in the bathrooms. The sofa beds are also described as pretty worn and uncomfortable, even for small children.

Though many guests report the staff is pleasant and apologetic when problems arise, a few have been disappointed in the proposed solution or compensation for their booking, maintenance, or other customer satisfaction issues. Some, unfortunately, encountered staff members who were both impolite and unhelpful.