Positive Reviews
positive:
Enjoy a very convenient city centre location.
Staying here puts you slap bang in the middle of Birmingham, providing you with a perfect base to explore the city. There are plenty of restaurants, shops, and bars to visit within a short walk, along with plenty of tourist attractions like the Birmingham Zoo.
positive:
Decent level of cleanliness throughout the hotel.
On the whole this hotel is kept very tidy, with sparkling bathrooms and well kept rooms the norm. Even all the communal areas are clean, so you don't have to worry about stumbling across any dirty areas.
positive:
All the staff are friendly and cheerful.
The customer service provided here is very good, the staff are well trained and professional. In addition, a very welcoming atmosphere is created by the people working here, who are happy to deal with any requests you have.
Negative Reviews
negative:
A bit overpriced considering the facilities.
The accommodation here is far from cheap, and the facilities it offers are hardly top notch, so overall it doesn't provide great value for money. Shop around to see if you can get a better deal in Birmingham.
negative:
You'll have to pay to use the Wi-Fi here.
Surprisingly this hotel doesn't provide you with free Wi-Fi when you stay here. You'll have to pay extra if you want to stay connected to the internet, which is a real slap in the face for business travellers.
negative:
This place is starting to look old and tatty.
This hotel would have once looked great but time has dragged this place down. Not enough attention is being paid to proper maintenance and some thorough renovation work is sorely needed.