Positive Reviews
positive:
Good Daytona Beach location
Whilst not ideal, the location was fine for the majority of past guests that stayed at the Heritage Inn. With a position that is close to the ocean and dining options, the motel is a short drive away from a variety of popular attractions such as Daytona Lagoon and the Museum of Arts and Sciences.
positive:
Convenient parking on-site
One aspect about the motel that hasn't been criticized is the on-site parking, which is inclusive with all stays. The parking lot is spacious and conveniently located directly outside of the rooms.
positive:
Adequate customer service
Some previous visitors to the Heritage Inn commented that the customer service was acceptable for the most part. Whilst their efficiency was questioned a lot, the staff was noted on occasion as being friendly and cooperative in issuing refunds.
Negative Reviews
negative:
Deplorable cleanliness standards
The lack of hygiene was a major issue for nearly every former visitor to the Heritage Inn. Soiled towels, used soap, mold in the bathroom, stained bedsheets and various bug sightings are just some of the cleanliness-related problems mentioned in the past.
negative:
Rooms in a state of disrepair
Damaged and distressed, many previous guests lambasted the condition of the rooms at the motel. From uncomfortable beds to broken electrical outlets, the rooms are reportedly in a substandard state. In addition, it has been said that some of the accommodations were missing even the most basic of amenities such as adequate lighting and garbage bins.
negative:
Poor facilities don't save the motel
Although the Heritage Inn offers plenty when it comes to facilities, from an outdoor pool to barbeque facilities, these aspects of the accommodation were poorly received. As a result, the overall lack of redeeming qualities meant nearly all past visitors did not recommend the motel.