Positive Reviews
positive:
Very convenient location
Many guests have commented on the location of Hanshin, as it is very close to JR Fukushima station, which takes travellers directly to JR Osaka station. This made it easy for guests to explore the city from this hotel, despite the fact that it isn't located right in the downtown area.
positive:
Extremely clean property
Numerous guests have raved about how clean the rooms are at this property. These rooms are well maintained, which ensures that guests receive value for their money when staying at the hotel. The rest of the hotel is also kept very clean, creating a sanitary environment for guests.
positive:
Comfortable beds
Past guests have said that the beds at this property are very comfortable and provided a good night's sleep. The mattresses are quite firm, which many guests also liked.
Negative Reviews
negative:
Expensive restaurants
Some guests have complained that the restaurants inside of the hotel are too expensive, especially for the quality of food that this offered. This bothered guests of Hanshin, especially since the hotel is away from the city's core. There are other restaurants in the surrounding area, however.
negative:
Small rooms
A few guests have mentioned that the rooms at this hotel are quite small. While the rooms might be comfortable for one person, they tend to get a little cramped when two people are sharing a room.
negative:
Impolite staff
There have been a few complaints from past guests regarding the staff at this hotel. Situations have arisen where the staff was rude and unhelpful when people were looking for assistance, which didn't sit well with some guests.