Positive Reviews
positive:
Warm and welcoming
The décor and layout are two aspects of this hotel featured in a large number of reviews. A number of past guests say they were right at home from the moment they entered the lobby, with its timber features and fireplace. Rooms are reportedly spacious, clean and well-appointed, and the friendly, courteous service mentioned in so many reviews naturally enhances the feeling of welcome for guests.
positive:
Amenities that make a difference
The hotel boasts a number of amenities that ensured guests were privy to the utmost in comfort and convenience. Features that receive mention throughout reviews include the hotel's pet-friendly policy, the pool complete with a neighboring fire pit, and the complimentary add-ons such as hot apple cider and popcorn in the evenings.
positive:
Highly-rated breakfast
Many guests praise the breakfast at this hotel, saying the selection is excellent, the food delicious and the coffee very good.
Negative Reviews
negative:
Some complaints about beds
A small number of reviewers say they found the beds uncomfortable, or less comfortable than the beds at other Hampton Inns at which they have previously stayed.
negative:
Pet-friendly not a positive for some
The hotel's pet-friendly policy is viewed as a great feature by those travelling with animals, but it is not so popular with others. A few reviewers say they were disturbed by barking dogs, while some simply wished they knew about the policy prior to arrival.
negative:
A few small issues
Mostly guests make very few complaints about this hotel, but there are two small maintenance concerns mentioned more than once: Some reviewers found the air conditioner in their room to be annoyingly loud, while others focus on the elevators, which are reportedly extremely slow.