Positive Reviews
positive:
Clean and spacious rooms
Previous guests have been pleased by the standard of the rooms at this Petoskey hotel, often reporting that they found the accommodation clean and sufficiently spacious. Guests have also been impressed by the selection of included amenities and encounter very few problems with the Wi-Fi.
positive:
Friendly and professional staff
The service at this hotel scores top marks with guests. The front desk staff attracts particular praise, with guests reporting that they received a warm welcome and friendly and attentive service throughout the duration of their stay.
positive:
Enjoyable leisure facilities
Guests have found the selection of facilities at the hotel is good but have particularly enjoyed the pool which is consistently found to be clean and well maintained. The spa tub has also proved popular, as has the fitness center which is small but reasonably well equipped.
Negative Reviews
negative:
Breakfast can entail queues
Although guests enjoy the free breakfast and find the serving and dining area clean and well maintained, the area is said to feel a little crowded at times. Also, there is only one waffle maker which, due to its popularity with children, can cause some queues.
negative:
Occasional maintenance issues in bathrooms
Although typically finding the hotel rooms clean and comfortable, guests report occasional maintenance issues in the bathrooms. These issues have included broken tiles, spots of mold, and some problems with the hot water.
negative:
Some reports of noise
Guests have reported some noise issues, mainly from the hallways and rooms above their own but also from the in-room air-conditioning units. Not every guest encounters noise problems but it is something that light sleepers should perhaps be aware of.