Hotel Hampton Inn & Suites Galveston (Galveston, USA)

The reception staff frequently receive rave reviews for their professional customer service and welcoming manner. Guests often comment that they address issues promptly and cheerfully, and that they are happy to provide directions or restaurant recommendations.

Guests generally describe the rooms as clean, comfortable, and spacious, with cozy beds. Tired travelers particularly appreciate the convenience of the microwave and mini fridge. Some guests enjoyed a view of the Gulf from the balcony.

The hotel is popular with guests departing on a cruise, as the "Park, Stay, and Go" rate includes long term car parking as well as a shuttle to and from the dock at extra cost. Guests also note that there is a pretty beach within walking distance, and there's a Wal Mart across the street in case you've forgotten to pack your toothbrush.

Guests often note that the Hampton Inn & Suites Galveston is an older building, and some describe the rooms as "old and tired" feeling, with worn, dated furnishings, carpet, and bathroom fixtures. Several guests expected to see a bit more of the water from their "ocean view" rooms, while others were uninspired by their view of the Wal Mart parking lot.

Though many travelers have described the rooms as clean, several recent guests have been disappointed in the overall level of housekeeping, both in the public areas and rooms.

Though the staff have received many positive reviews, some guests were disappointed in the level of customer service at the front desk. The complimentary breakfast buffet has earned several lukewarm reviews as well.