Positive Reviews
positive:
Clean, comfortable rooms..
Guests often describe the rooms as sparkling clean, with comfortable furnishings and plenty of hot water for showers. Many guests report an excellent night's rest in a cozy bed, and families love the added space and convenience of the one-bedroom suites, which offer well equipped kitchens. Some rooms also feature a Jacuzzi tub or fireplace.
positive:
Friendly, helpful staff
The front desk staff have received many positive reviews for their personable and professional customer service, with guests often noting that they are pleased to provide directions and recommend restaurants. Guests also recognize the cheerful, hard-working breakfast staff for keeping the busy dining area clean and well organized.
positive:
Convenient location
Drivers generally find the hotel easy to find, not far from the intersection of I-40 and I-17. The drive to the Grand Canyon from this location takes just over an hour, and the Grand Canyon Railway station is within a mile. Downtown Flagstaff is only a couple of miles away, and there are many restaurants within walking distance.
Negative Reviews
negative:
Parking can be a hassle..
While the hotel does offer free parking, it is in a very large lot shared with several restaurants and a gas station, and several guests found the long walk with luggage and/or children in tow to be very inconvenient.
negative:
Regular wear and tear..
Guests often note that the building is older and the general impression seems to be that, despite the best efforts of housekeeping and maintenance, the rooms are a bit time-worn, with dated furnishings and some general "wear and tear" throughout.
negative:
A long wait and a long night for some..
A few guests have commented that the elevator is a bit small and slow for the size of the buildings. Light sleepers have also had trouble with noise from the nearby freeway or the air conditioning.