Positive Reviews
positive:
Friendly and cheerful staffs make stay delightful
Guests speak highly with how they are treated during their stay in the hotel. The staffs are very friendly and cheerful, allowing guests to feel welcomed and generally happy. Guests also pointed out that the staffs are willing to go out of their way just to ensure that they are satisfied.
positive:
Strategic location makes traveling stress-free
The hotel ideally situated off the freeway, giving easy access for everyone who’s bringing their own cars. Dining and shopping establishments are also well within a ten-minute drive, making the hotel a perfect place for those who wish to make the most out of their stay in Oak Grove.
positive:
Delicious breakfast served in an airy dining room!
Most guests really looked forward to the delicious complimentary breakfast served daily. Guests noted that the meal is composed of a variety of dishes including yogurt, fruit, meat, and even healthy options. The service in the breakfast area is also great, allowing guests to have a nice start to their day.
Negative Reviews
negative:
Ineffective soundproofing cause inconvenience
One of the common complaints of guests is the noise coming from the outside, and even from neighboring rooms. This was discouraging, especially for those who were light sleepers who woke up to even the slightest hint of noise.
negative:
Minor issues with cleanliness may arise
While all the rooms are kept clean by the staff, there are some instances wherein guests complained of minor issues of cleanliness. This includes hair on the sheets and in the tub, and dust in some parts of the room.
negative:
Beds seem too firm
Some guests pointed out that the hard beds caused them backaches in the morning. Not all the beds are very firm, though, as other guests do not have complaints about this certain issue.