About Hampton Inn Houston Willowbrook Mall
Hampton Inn Houston-Willowbrook is a roadside hotel conveniently located next to the Willowbrook Mall in Houston.
The hotel's selection of guest rooms offer visitors amenities such as free Wi-Fi, flat-screen TVs, work desks, lap desks, minifridges, microwaves, customised bedding and coffee making facilities; some of the rooms also feature bonuses such as sleeper sofas.
Guests can also enjoy making use of an indoor pool, whirlpool and a gym. There is also a business centre for people who need to work while travelling, as well as free parking available on-site.
Additionally, visitors can take advantage of a daily complimentary hot breakfast and weekday breakfast bags for those people who need to get out and about.
Hampton Inn Houston-Willowbrook is conveniently situated off Interstate 45. Nearby points of interest include downtown Houston and its shopping and dining opportunities and George Bush Intercontinental Airport.
Positive Reviews
positive:
Breakfast is a bonus.
If the first meal of the day is high on your list of importance when choosing a hotel, you will be happy to note that a number of guests said they found the breakfast offerings to be very good. You will not go hungry when staying at this hotel.
positive:
Situated in an ideal location.
Guests also had positive things to say about the hotel's central location. People liked that it was just across the street from a major mall while also being close to the downtown area and a lot of things to do.
positive:
Generally comfortable rooms.
For the most part, there were positive remarks about the comfort level of the rooms.
Negative Reviews
negative:
Cleaning could be improved.
Some guests said they did not feel that their rooms were cleaned in a timely and efficient manner. It was mentioned that some people came back from outings to find their rooms half cleaned or in the process of being cleaned, which was disappointing.
negative:
Customer service may be hit or miss.
Though not everyone was in agreement, a few people said that customer service could be improved as staff members were not always the most helpful or overly friendly in their greetings.
negative:
May be a tad noisy at times.
There were comments about hearing outside noises as well as noise levels from other guests, such as children running around in the rooms above. If noises bother you, you may want to pack a pair of ear plugs just in case.