Hotel Hampton Inn Cleveland Tennessee (Cleveland, USA)

The front desk and housekeeping staff have received many positive reviews for their personable and professional customer service, with guests often commenting on their smiling faces and willingness to "go out of their way" with offers of assistance. Guests also recognize the cheerful, hard-working breakfast staff for keeping the busy dining area clean and well organized. The fresh coffee and cookies in the lobby are well appreciated.

Most guests find the rooms to be spotlessly clean, quiet, and spacious, with modern furnishings and bathrooms. Tired travelers generally appreciate the convenience of the microwave and fridge, and often rate the beds as exceptionally comfortable as well. Many also comment on the nicely maintained pool, well equipped fitness room, and the inviting outdoor patio area.

Drivers appreciate that the hotel is directly off I-75, with plenty of free parking. It is also very close to a Target, shopping mall, and several popular chain restaurants.

A few guests have been kept awake or woken up by their upstairs neighbors' footfalls, while others find the walls too thin, noting they can overhear their neighbors speaking at regular volume.

While most guests enjoy the complimentary breakfast buffet, a few guests found the area a bit crowded or the buffet low on selection during the busiest times.

Though reviews of the staff are generally very positive, a few guests have had negative experiences at the front desk. Some found their issues were not resolved effectively, while others found the staff were not particularly knowledgeable about the area.