Positive Reviews
positive:
Friendly, professional staff..
The reception staff frequently receive rave reviews for their professional customer service and welcoming manner. Guests often comment that they address issues promptly and cheerfully, and that they are happy to provide directions or restaurant recommendations.
positive:
Clean, comfortable rooms with a view..
Guests generally describe the rooms as clean, comfortable, and spacious, with cozy beds. Tired travelers particularly appreciate the additional window shades to keep out the late-night Alaskan sunlight, while families and long-term guests are particularly grateful for the in-room microwave and mini fridge. Some guests also enjoy a pretty mountain view.
positive:
A central location and a free ride..
The hotel is conveniently located about halfway between the airport and downtown Anchorage, with many restaurants and shops within walking distance. Guests traveling without a car love that the hotel offers a free shuttle to and from the airport, train station, and downtown. It is also within a few minutes' drive of the Tony Knowles Coastal Trail, amid many other natural wonders.
Negative Reviews
negative:
A noisy night for some..
A few guests have had trouble sleeping in rooms that face the road. Others note that the walls are a bit too thin for complete quiet and privacy.
negative:
Small bathrooms..
Several guests have described the bathrooms as "tiny" or "cramped" in comparison with the more spacious bedroom area.
negative:
Understaffed for the summer crowds..
Several guests note that Anchorage is particularly busy with tourist traffic in the summer, and some found the hotel generally under-staffed in all departments, resulting in inconsistent housekeeping, long waits at the front desk, or limited selection at breakfast. Summer guests are often disappointed in the overall level of "value for money", but note that prices are substantially higher throughout the region during the warmer months.