Hôtel Québec Inn (Québec-City, Canada)

Travellers making their way through Quebec City Jean Lesage International Airport often find the hotel, which is just two miles away, to be conveniently located. For added convenience, the hotel offers a shuttle service to and from the airport.

Many guests have been impressed by the hotel's indoor atrium and swimming pool. The atrium features a range of tropical plants that are said to be picturesque and appealing, while the pool is great for splashing around in.

The hotel restaurant has received positive reviews when it comes to the food on offer. Be it breakfast, lunch or dinner, guests are generally impressed with the meals they order, even if service is a little slow.

Reports seem to suggest that certain parts of the hotel are outdated and in need of upgrades. It appears that standard rooms found in the oldest part of the hotel - actually a converted motel - are most in need of a refresh. It has also been suggested that it's time to replace carpets throughout much of the property.

A number of guests have found the number of additional charges applied to their final bill to be somewhat irksome. In addition to services like the airport shuttle and laundromat, guests may also be charged for using the internet, replenishing in-room coffee supplies, computer printing and a number of other services.

Poor customer service is a common complaint from guests staying at the hotel. According to reports, the hotel's employees are not always as professional or welcoming as you might expect. Some staff members have been described as disinterested and aloof.