Positive Reviews
positive:
Exquisite Views From All Angles
The views surrounding Gulf Shores Surf & Racquet Club are exquisite. Guests reported that there are views of the ocean on one side of the property and views of the lagoon on the other side and often times, there are people fishing off the pier which just adds to the spectacular views. .
positive:
Great Location with Easy Access to a Private Beach
This hotel is situated in an ideal location on the quiet end of the beach while still being easily-accessible to many restaurants and attractions. Guests reported loving the boardwalk that leads to the beach and also reported that there is lots to do around the area and it feels safe at all hours of the day. .
positive:
Excellent, Well-maintained Facilities
Guests reported that the swimming pool is very large, clean and well-maintained as are all the other amenities around the hotel. The pictures on the hotel website are true depictions of how nice the facilities really are. .
Negative Reviews
negative:
The Building is Old and in Need of Some Work
The building itself at Gulf Shores Surf & Racquet Club is old and somewhat run-down and should be due for a full refurbishment soon.
negative:
Unfriendly, Unhelpful Staff
Guests reported that the service at this hotel is awful. Staff members are unfriendly, they don't like to help guests especially if it's interfering with their lunch or socializing, they often don't answer the phone at the front desk and they only do the minimum required of them. .
negative:
There are Some Issues with the Rooms
Guests reported a number of issues with the rooms including lots of dust, broken blinds, stained sheets, mold in the bathrooms, broken appliances and dirty windows and carpet. Also reported was a lack of towels, tattered furniture, a shortage of toiletries, dim lighting and uncomfortable beds. .