Positive Reviews
positive:
Location can't get better
Located close to central Kuta, the resort allows you to explore the beautiful city and its attractions. Cafes, restaurants, tourist attractions, shopping and entertainment, everything is in close proximity from the property as expressed by previous visitors.
positive:
Shuttle service
At Grand Mega Resort & Spa Bali, guests can benefit from the facility of complimentary shuttle service. The shuttle has a good frequency of and takes trips to/from Kuta and Bali Galleria Mall for guests pick and drop.
positive:
Staff- Professional as well as friendly
The helpful and friendly services provided by the hotel staff will make your stay truly memorable. Some of the past guests have reported that as they communicated their needs to the staff, the highly professional team was more than willing to assist them.
Negative Reviews
negative:
Filthy room
The hotel's lobby and reception area certainly steals the show, but as you enter the guest room, you might be disappointed. The rooms are filthy and stuffy, poor cleaning standards and only one window for ventilation has made the guests feel this way.
negative:
Needs to work on soundproofing
Due to poor soundproofing, some of the guests have suffered discomfort during their sleep at Grand Mega Resort & Spa Bali. As reported, constant noise coming through the corridors was annoying. Moreover, the thin walls made guests overhear people next door.
negative:
Bed bugs in guest room
While staying at this property, some of the guests were
upset and horrified as they came across lots of bed bugs hiding under the
mattress in their accommodation. However, once informed to reception, they were
moved to a different room.