Hotel Gemini Studios (Florence, Italy)

Guests felt that the kitchens were a nice area to have, especially if they were travelling with family. They were able to cook their own meals and save some money. The city is known to be expensive to eat and guests preferred to have this option available.

Guests were happy to have enough space for more than a couple of people. This was important when it is the norm to have small rooms in hotels. The apartments offered more freedom in this sense.

Guests were happy that the apartments were within a close walking distance from the main train station. The apartments are also close to bars, cafés and restaurants, as well as supermarkets and shops. Guests were also not too far away from the historical attractions of the city.

Guests had problems with certain facilities in the apartments from which they felt needed to be replaced and renovated. Ironing, refrigerators, remotes and showers had problems that could be easily resolved with a little investment.

Guests did not feel the warmth and welcome from the host as they would have liked. They felt there was no human interaction which is important in the hospitality industry. There is no staff around to help with matters and with information as it is not a hotel.

Guests were disappointed with the fact that the Wi-Fi was not speedy and reliable. It was not easy to access, especially from the apartments. Guests were not happy that this service was not met.