Positive Reviews
positive:
The pool area is a big hit
With lots of seating and heaters to keep the evening chill at bay, the pool area at Four Points by Sheraton San Rafael is a popular aspect of the hotel. Many guests enjoy relaxing there and some have mentioned that they were able to enjoy food and drinks out there, which added to the vacation experience.
positive:
The location is ideal
Just a 40-minute drive north of San Francisco, this hotel is well located for exploring the attractions in Marin. While some guests enjoyed this location for its proximity to San Francisco without the big city price tag, others enjoyed being close to malls, restaurants and appreciated the easy access to U.S. Route 101.
positive:
The rooms are comfortable
Spacious and clean, the rooms at this hotel are highly regarded by guests who comment on the good standard of cleanliness throughout and the superior comfort of the beds.
Negative Reviews
negative:
The air conditioning is loud and awkward
Unfortunately, some guests have mentioned that they found the air conditioning units to be too noisy for their liking. Others have commented on its ineffectiveness in some rooms.
negative:
It's a little old
Some guests have pointed out that this hotel is not as new as they were expecting and some have mentioned that areas would benefit from refurbishment but it is understood that upgrades have been going on throughout 2015.
negative:
Confusion with housekeeping
Some guests report that they did not receive housekeeping services when the expected them, while some, who opted to "go green", had their rooms serviced. This confusion was frustrating for some guests.