Positive Reviews
positive:
Ideal for airport stopovers.
Guests love the convenience of this hotel for the airport - you can get from the terminal to the hotel entrance in about 5 minutes flat. Plus, there's long term parking available for a surcharge, so you can leave your car in a safe place and make use of the free shuttle for hassle-free transportation.
positive:
A good breakfast included.
The free continental breakfast that's served in the Clarion Airport's restaurant each morning seems to have something to please most guests, so if you're in need of something satisfying to fill your stomach, and some hot coffee to perk you up in the morning, the breakfast here should hit the spot.
positive:
Comfortable, well-insulated rooms.
Rating the comfort levels of beds is always subjective, but a large number of guests seem to enjoy a very contented night's sleep here. The rooms are also fairly well insulated, so even though you're next door to the airport, guests say that you can't hear any plane noise from inside the rooms.
Negative Reviews
negative:
Loud air conditioning units.
While there may be little external noise to contend with, some guests have reported that the air con units in their rooms are aging and therefore clunky and noisy, giving you the choice of either trying to sleep through the buzzing, or turning it off and kicking off the covers because you're too hot.
negative:
Customer service is variable.
Many guests comment on the friendliness of the staff; however, high levels of customer service don't seem to be universal, with other guests reporting issues in having problems dealt with swiftly, staff chatting rather than serving customers, or a welcome that's a more abrupt than it need be.
negative:
Some maintenaince issues.
While rooms are generally clean and comfortable, the hotel is showing its age, and in places, it requires more than a quick scrub or vacuum. Guests have mentioned issues such as outdated decor, worn carpets and linens, or mold in the bathrooms.