Hotel Four Points by Sheraton Medellín (Medellín, Colombia)

Road-weary travellers often express their gratitude for this hotel's soulful front-of-house staff, whose personable approach helps new arrivals feel right at home. The team garner heaps of praise from reviewers for sharing local knowledge and giving excellent recommendations for Medellin's finest Antioquian restaurants.

The tasteful modern décor in guest rooms is mentioned by many reviewers. Most guests find beds comfy. Business travellers appreciate the work desk and free Wi-Fi. Most guests find their rooms spotlessly clean. Suites with furnished balconies are very popular for their views over the City of Eternal Spring.

Guests love the breakfast buffet served at this city hotel, praising the varied selection of Columbian specialties alongside international favourites. The Mediterranean-inspired menu offered at this hotel's hip eatery and lively bar, Cooks, is a hit with guests, who also love the swish modern décor.

Though shoppers and souvenir-hunters love this hotel for its direct access to Centro Comercial Oviedo, Medellin's oldest mall, some guests find the location noisy. Travellers in poorly-soundproofed rooms report loud traffic in the early hours. Late night revellers annoy guests with rooms near the atrium or bar.

Some of this modern hotel's leisure facilities get the thumbs down from guests. Guests occasionally find the outdoor pool closed; others find its shopping-centre-facing setting too exposed. Though it advertises a spa, few reviewers mention it, but some express grievances about the tiny fitness room with limited equipment

Travellers are sometimes frustrated by slow service in this busy city hotel. Some find checking in chaotic when rooms aren't ready. Reviewers have faced waiting times of more than one hour for meals in popular Cooks restaurant. In the bar, drinks are equally difficult to come by at times. Room service is said to be quicker.