Positive Reviews
positive:
Great hospitality awaits you
From smiles at check-in to great restaurant service, guests give high praise to the staff at Four Points By Sheraton Caguas Real Hotel & Casino. With many visitors commenting on how friendly and helpful the team members are, particularly for local recommendations, it's clear you'll get a great Puerto Rican welcome at this hotel.
positive:
Comfort is key at this hotel
With wonderfully comfortable beds in spacious, contemporary rooms, you'll feel that you can truly unwind at this popular casino hotel. Guests comment positively on the overall comfort of their rooms, which they also say are quiet and relaxing.
positive:
The restaurant serves great food
A regular hit with many guests, X.O. Lé Bistro restaurant at this popular hotel is a real bonus. Guests comment that it's a big plus to be able to enjoy a good meal on-site and that this gastronomic highlight doesn't disappoint.
Negative Reviews
negative:
Some fabrics are stained
Unfortunately, some guests have found stains on carpets and upholstery at Four Points By Sheraton Caguas Real Hotel & Casino, which they found a little off-putting.
negative:
There is a charge for parking
A small number of guests were disappointed that this hotel charges for car parking as they feel that it should be included in the cost of the room.
negative:
Some areas for improvement
A handful of guests found that some areas of the hotel could do with some maintenance, like the stained grout in some of the bathrooms and faulty air conditioning units.