Hotel First Gold Gaming Resort (Deadwood, USA)

The guest rooms at First Gold are quite luxurious with comfortable beds and furnishings and lots of amenities that are always in working order. Guests reported that the decor is modern and tasteful and the rooms are very clean and fresh-smelling. .

The meals served each morning consist of a wide range of fresh and delicious well-prepared items. Everything is properly cooked to perfection and the portions are generous. .

Guests reported loving the friendly and light feel of the town and were surprised at how quiet it is around the hotel despite being so centrally-located. The center of town is only a few blocks away. .

Guests reported that members of the cleaning staff have a habit of waking guests up very early in the morning to find out when they are leaving even though checkout isn't until noon. Also reported was staff who refuse to help guests unless they receive a tip first, staff who ignore customer complaints, front desk staff who don't answer the phone and staff who are unapologetic when things go wrong. Guests also reported that staff members are often hard to find when needed. .

Guests reported that the facilities around the hotel are not very well-maintained. The grounds are unkempt, the parking garage is not secure and the main doors are left unlocked with no security in sight.

Guests reported that there is a lot of noise coming from nearby rooms both alongside their room and above their room. The sound of people stomping their feet on the floor and dropping things can be heard until the early morning hours.