Positive Reviews
positive:
Proximity to falls
Many guests choose this hotel for its location, which is within easy walking distance of Niagara Falls, shops, other attractions and restaurants. Several say it is an ideal stop for one-night in order to see the world-famous falls.
positive:
High standard of cleanliness
The hotel is judged to have a good standard of cleanliness overall, though some guests also felt the furnishings and décor could use an update. In general reviews of room and hotel standards are positive, with many highlighting aspects such as comfortable beds.
positive:
Efficient, friendly service
The staff at this establishment are friendly, capable and efficient according to most reviews. Many guests mention the hassle-free check in and the service throughout their stay.
Negative Reviews
negative:
Expensive food options
There are numerous reports that the restaurants in the hotel's vicinity offer expensive menus, which most thought to be overpriced and far more than they would ordinarily pay at different locations of the same chain. Many guests felt the breakfast options in particular were too limited and expensive.
negative:
Poor value for money
Several reviewers say they were disappointed with what they received for the price paid to stay in this hotel. Some thought the price for parking was too much, and others felt their room was well overpriced. Though some guests were displeased, the much-visited area in which the hotel is located should be considered when assessing pricing.
negative:
Hints of age
Some guests felt the hotel was outdated and in need of an update in terms of both furnishings and renovation. There are complaints that the elevator is old and slow.