We’re comparing great hotel deals for you...

    Hotel Falls Lodge & Suites (Niagara Falls, Canada)

    Hotel Falls Lodge & Suites (Niagara Falls, Canada)

    About Falls Lodge & Suites

    Universal Inn and Suites is conveniently located off Highway 420, just blocks from the Canadian side of Niagara Falls and one-and-a-half kilometres from the Journey Behind the Falls. Rooms at this property come with air conditioning, cable television, a refrigerator, a microwave, a hairdryer, free toiletries, and a coffee maker. Select rooms also have a spa tub. Amenities available at this property include free Wi-Fi, complimentary local calls, luggage storage, and free on-site parking. The hotel has fax and photocopy machines that guests can use, as well. Dining options like Japanese Restaurant Yukiguni, Moksha Indian Bistro, Cheetal Indian Cuisine & Buffet, and The Flour Mill Restaurant are just steps from Universal Inn and Suites. There are also bars, including Club Se7en and Vintage Sports Lounge, in the area. This hotel sits 550 metres from the Skylon Tower, 750 metres from the Fallsview Casino Resort, and about one kilometre from the Niagara SkyWheel.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Parking
    • A/C

    Rating overview

    • LocationGood  7.7 / 10
    • RoomsFair  7.2 / 10
    • ServiceFair  7.1 / 10

    Positive Reviews

    positive:

    Close to Niagara Falls

    Most guests have liked the fact that this property is within walking distance of Niagara Falls. This allowed guests to leave their vehicles behind and use the hotel as a home base when exploring the area and doing some sightseeing.

    positive:

    Free parking

    Many guests have been happy about the hotel offering free parking. Since parking can be quite expensive in this area, not having to pay for it at all was a convenience that guests weren't expecting and were quite impressed by.

    positive:

    Restaurants in the area

    This hotel sits in a central area and, therefore, there are plenty of dining options nearby. Guests have liked having access to numerous dining options in the evening because it gave them a choice on where to eat. There are bars in the area, as well, for guests who want to spend a night on the town.


    Negative Reviews

    negative:

    Customer service is poor

    Past guests have complained about the customer service at this hotel, saying that the staff seems like they don't want to be there and rarely goes out of their way to help you out. Because of this, guests have felt as though they weren't being taken care of when staying at this property.

    negative:

    Problems with the rooms

    There have been numerous complaints about the rooms at this hotel. Guests have said that all of the facilities and fixtures are outdated and the furniture is old. There have been mentions of the televisions not working, as well.

    negative:

    Rooms aren't well cleaned

    Numerous guests have been disappointed to arrive in their rooms to find that they looked as though they hadn't been cleaned at all. Guests have also said that their rooms were rarely cleaned throughout their time at the hotel.


    All amenities

    Property amenities
    1. Express check-in
    2. Parking
    3. Convenience store
    4. Non-smoking rooms
    5. PC with internet
    6. 24-hour reception
    7. Snack bar
    8. Deck chairs
    9. WiFi in public areas
    10. Free WiFi (public areas)
    11. Luggage storage
    12. Housekeeping
    13. Free WiFi
    14. Breakfast
    15. Regular disinfection
    16. Masks provided
    17. Safe distance
    18. Response protocol
    19. Online check-in/check-out
    20. New safety protocols
    21. Cashless payment
    Accessibility
    1. Wheelchair accessible
    2. Accessible parking
    Room amenities
    1. Shower
    2. Openable windows
    3. Television
    4. Hairdryer
    5. Central heating
    6. Air conditioning
    7. Satellite TV
    8. Telephone
    9. Cable TV
    10. WiFi
    11. Microwave
    12. Fridge
    13. Free WiFi (rooms)
    14. Outdoor grill
    Sports facilities
    1. Golf course

    Arrival / Departure

    1. Check out: 11:00

    Contact

    6000 Stanley Avenue,  L2G 3Y1,  Niagara Falls,  Canada
    Telephone: +1(905)3586243 | Fax: +1(905)3581864 | 

    Frequently Asked Questions about Falls Lodge & Suites

    Interesting hotels nearby Falls Lodge & Suites

    These hotels may also be interesting for you...

    Destinations nearby Falls Lodge & Suites

    Other destinations close to Falls Lodge & Suites

    Explore nearby attractions