Hotel Falls Lodge & Suites (Niagara Falls, Canada)

Most guests have liked the fact that this property is within walking distance of Niagara Falls. This allowed guests to leave their vehicles behind and use the hotel as a home base when exploring the area and doing some sightseeing.

Many guests have been happy about the hotel offering free parking. Since parking can be quite expensive in this area, not having to pay for it at all was a convenience that guests weren't expecting and were quite impressed by.

This hotel sits in a central area and, therefore, there are plenty of dining options nearby. Guests have liked having access to numerous dining options in the evening because it gave them a choice on where to eat. There are bars in the area, as well, for guests who want to spend a night on the town.

Past guests have complained about the customer service at this hotel, saying that the staff seems like they don't want to be there and rarely goes out of their way to help you out. Because of this, guests have felt as though they weren't being taken care of when staying at this property.

There have been numerous complaints about the rooms at this hotel. Guests have said that all of the facilities and fixtures are outdated and the furniture is old. There have been mentions of the televisions not working, as well.

Numerous guests have been disappointed to arrive in their rooms to find that they looked as though they hadn't been cleaned at all. Guests have also said that their rooms were rarely cleaned throughout their time at the hotel.