Hotel Fairfield Inn & Suites by Marriott Smithfield (Smithfield, USA)

Guests gave rave reviews about the treatment they received by the employees working at the front desk. Many took the time to mention specific team member names in their reviews and talked about how the workers acted as if they were family members and not just customers.

Guests were generally very pleased with the comfort level of the beds. They found the mattresses to be supportive, which allowed them to drift off to sleep quickly and wake up rested and ready to start their days.

Guests had good things to say about this hotel's rates. They usually thought the prices they paid were lower than anticipated, and at the very least, guests frequently said the rates matched up with what was being charged at comparable properties, according to their research.

Some guests complained that the breakfast served at this location was not as good as some of the breakfasts they enjoyed at other hotels within the chain. However, many guests were just happy to be getting free breakfasts and could deal with the less-than-brilliant offerings.

Guests occasionally discovered areas where the housekeepers slacked off and didn't clean the rooms as thoroughly as they should have. Some issues cited included toenail clippings on the floor, stray hairs and dirty linens. The bathroom was most commonly prone to cleanliness problems.

Although guests appreciated that there's an elevator in the property, some were annoyed that it's very slow. Furthermore, they said it that makes scary noises that sometimes made them wish they didn't use it.