Hotel Fairfield Inn & Suites by Marriott Cumberland (Cumberland, USA)

Many guests specifically chose to stay here because they were enjoying the area's biking trails. The hotel management is clearly well aware of this because they offer a bike washing station and storage racks, and both these amenities were very appreciated by biking enthusiasts.

There were many accounts from guests who said the staff regularly went out of their way to provide help. Whether it was related to giving directions or fulfilling a special request related to a room, employees were usually on point, and that characteristic was not unnoticed by the guests.

Guests repeatedly gave good feedback about the hotel's swimming pool and hot tub. They said these perks were well maintained and very inviting, especially when they wanted to unwind or exercise a bit at the end of a day.

Guests mentioned that there were some obvious shortcomings of the housekeeping staff. Most of the problems were minor, such as floors that were not vacuumed or sheets that were dirty, but guests were still disappointed by the faults. When the issues were brought up to the staff, they were quickly fixed.

Occasionally, guests said they were under the impression that the hotel rooms would be bigger than they appeared upon arrival. However, this was just a minor downside, and it was not a factor that guests said would have prevented them from coming back.

Guests reported that the air conditioner is quite loud when it's running. Furthermore, they said it tended to run through the night, which caused them to be disturbed by the sound almost constantly.