Hotel Extended Stay America Suites - San Jose - Downtown (San Jose, USA)

Most guests note that the rooms are modernly designed, with new appliances, such as flat screen TVs and large, clean refrigerators. They say that the recent renovation really allowed the spacious rooms to shine, noting that even the carpets are new and spotless.

Many guests say that the location of the hotel is convenient to local restaurants and points of interest, noting that there is a large mall in the vicinity. Some guests note that the hotel well-situated for business travelers, saying that it is close to the headquarters of several international companies.

Most guests feel that the employees are truly willing to go the extra mile for guests, saying that no request is too big or difficult for them to handle. They note that the employees go about with a smile, and are very attentive to guests' needs.

Some guests note that the grab-and-go breakfast is lacks in variety, saying that adding additional fruits and bagels would definitely offer more choice for picky eaters. They suggest visiting local diners that abound in the area for additional breakfast options.

Several guests say that the Internet access leaves a lot to be desired, noting that there are occasional disconnections in the service, especially during peak hours when most of the guests are in their rooms. They suggest using a personal data plan for a more reliable connection.

Some guests note that, while the rooms are redecorated and newly furnished, they could use a thorough cleaning, saying that some areas of the rooms are neglected. They say that the housekeeping crew surface cleans the premises only once a week, and suggests a more detailed cleaning once a month.