Positive Reviews
positive:
Clean rooms
Most guests note that the rooms are clean and well-maintained, saying that the housekeeping crew is doing an excellent job on their weekly rounds. They say that all areas of the rooms are tended to, including carpets, and hard-to-access spaces, and that the bathrooms are exceptionally clean.
positive:
Good Internet access
Many guests say that the hotel provides good free Internet access, noting that the connectivity is good, and that the access is reliable. They say that even the rooms furthest from the reception area have good signal, and that there are no disruptions in the service.
positive:
Kitchen great for extended stays
Most guests note that the kitchen area is very handy, saying that it is great for families on extended stays, as all meals can be cooked in the rooms. Several guests suggest asking for kitchenware, things like dishes, glasses and pots, at the check-in, and it will be delivered momentarily.
Negative Reviews
negative:
Noise issues
Some guests note that there is some noise in the area that can be disruptive to sleep, and say that nearby traffic contributes to the noise levels. They suggest that light sleepers pack their earplugs, and ask for a room on the quiet side of the property.
negative:
Mattresses a bit on the hard side
Several guests say that the mattresses can be a bit difficult to handle, especially for sleepers who enjoy softer bedding. They suggest asking for a mattress topper at the front desk to use as padding.
negative:
A slightly remote location
Some guests note that the location of the hotel is not convenient to downtown Reno, especially on foot, and say that the best way to get around is using personal transport. They note that there are several restaurants within the walking distance of the hotel, and that a shopping mall is nearby.