Hotel Extended Stay America Suites - El Paso - Airport (El Paso, USA)

Guests who have stayed multiple times in this hotel have mentioned the staff member's positive customer service as one of the main reasons to come back. The front desk provided a swift check-in process and helped guests with advice on the area. If there was a problem with their booking matters, these were resolved with an efficient manner.

Guests who stayed greatly enjoyed the hotel's location to the main points such as the El Paso International Airport and the various eateries and bars that are within walking distance. The hotel also provides a free shuttle service to the airport which was a nice amenity.

The price for the rooms was considered to be a good value given the overall amenities, clean rooms, and convenient location. The hotel offers a grab and go breakfast, rooms with fully equipped kitchens and a quiet area near the airport and eateries. There is also free WiFi and a shuttle service.

Some guests complained their bathrooms were not clean enough as they found toilets and bathroom showers with evidence of previous guests. Some people did not appreciate finding their rooms to be in a bad condition and were put off from recommending the place.

Guests did not like the fact they had to ask for various items on many occasions to the front desk. Some guests did not have toilet paper, coffeemakers, toasters and housekeeping items like towels, linens and trash. The hotel offers guests housekeeping service only with a longer term stay, which some found disheartening.

Some guests experienced the facilities like toilets, showers and sinks to be in a bad condition. For instance, the toilets would run and make loud noise or the faucets would leak. The carpets needed a good clean and there were strange smoke smells emanating from the non-smoking rooms.