Positive Reviews
positive:
Thumbs up for revamped rooms with kitchenettes
The spacious, updated rooms were reportedly well-maintained and usually well-cleaned. Those on longer stays appreciated the self-catering facilities provided in the fully-equipped kitchenettes. Reviewers attempting to keep costs down frequently mentioned that they got a good deal thanks to the normally competitive room rates.
positive:
Good customer service reported
Travellers often spoke highly of the pleasant, helpful and professional members of staff who looked after guests well and offered a hassle-free check-in. The pet-friendly policy was a hit with animal lovers.
positive:
Popular suburban location near dining
It appealed to visitors that there were plenty of places to eat nearby as well as bus stops, filling stations and convenience stores. The free parking was another plus. The location of this property in between Interstate 95 and US Route 1 in Jacksonville's southern suburbs also made it easy for drivers to get to beautiful Florida beaches, area attractions, shopping malls, sports arenas, academic institutions and the airport.
Negative Reviews
negative:
Mixed views over freebies
Many travellers were chuffed that free perks like basic Wi-Fi and a grab-and-go breakfast were thrown in for guests. However, others were less impressed. Some critics took issue with the limited menu choice at breakfast while others bemoaned limited bandwidth or an unreliable signal when using the free Wi-Fi network.
negative:
Nuisance smells and noises detected
Even though several guests mentioned that they enjoyed a relatively tranquil stay, some light sleepers said that due to thin walls it didn't take much for nuisance noise to travel from adjoining rooms and corridors. Meanwhile, lingering smoky odours were reported by guests in certain rooms despite the smoke-free policy.
negative:
Cleanliness and housekeeping grumbles
Critics occasionally claimed they encountered bathrooms, bedroom floors and towels that were insufficiently cleaned. Several guests wished the free weekly housekeeping had been offered more frequently.