Hotel Extended Stay America Select Suites - Cleveland - Airport (Cleveland, USA)

Guests appreciated the prices for this hotel because they thought they were comparatively lower than other options. Guests used this property for stays of varying lengths from one night to several weeks, and thought the rates were appealing regardless of how long they ultimately stayed.

Guests reported that this property is close to the airport and not far from the downtown area. They also liked how there are numerous eating establishments near the hotel, which made things easier when they weren't in the mood for cooking food in their accommodations and wanted to go out for meals instead.

Generally, guests were pleased by how staff members treated them at this property. They said the employees were willing to help and especially recognised the willing attitude of the housekeeping staff. Staff also did what they could to help when it turned out guests needed to stay longer than anticipated.

Guests said they could hear other guests walking on upper levels of the hotel, and doing activities in other rooms, including watching TV. The fact that they could hear those noises so easily gave them the impression that the hotel lacks adequate soundproofing.

Guests got frustrated when they found out that there are some hours when the hotel's front desk does not have employees working at it. They said the lack of staff made it difficult when they needed help with things.

Guests would have preferred if the hotel would have offered an airport shuttle or even free toiletries. They reported that the amenities provided were very minimal, and thought that was a downside of their experiences.