Positive Reviews
positive:
Basic yet highly-comfortable beds
Guests are satisfied with the simple beds provided at the hotel. Beds are quite soft and have just the right texture to make people sleep comfortable at night. The modern room design plus the satisfying mattress are pleasing enough for the guests.
positive:
Effective staffs render efficient assistance
Most guests appreciated the positive attitude and highly accommodating assistance of the staff. The front desk personnel was able to assist the guests with their needs such as suggesting great places to visit and even printing directions for the guests.
positive:
Perfect spot- near Birmingham’s sightseeing areas
Due to the hotel’s nearness to great establishments such as the zoo, Talladega Super Speedway, shopping centers and restaurants, most guests have enjoyed their stay! They can easily travel at the surrounding areas either within a short drive or within a close walking distance.
Negative Reviews
negative:
Rooms are generally poorly maintained
Guests were disappointed with the carpets, bathroom area, flooring, and walls- all quite dirty and needed some serious cleaning. There were also bugs and cockroaches within the room, which were awful. The outdated doorknobs, light switches, and locks also have to be replaced.
negative:
No elevator available within the hotel
The lack of an available elevator was very disappointing! Those guests who were carrying a lot of suitcase and luggage had difficulty transferring to their rooms the lobby. Therefore, guests who have problems with mobility are advised to request for rooms at ground floor area.
negative:
Grab-and-go breakfast is insufficient!
Due to the lack of enough food selection, proper organization, and preparation, guests were upset with the quality of the breakfast food! The grab and go type of breakfast set up was not sufficient. However, there are nearby restaurants within the area such as McDonald’s and Dunkin Donut for added food options.