About Embassy Suites by Hilton Richmond
A modern, smoke-free hotel in the West End, the Embassy Suites by Hilton Richmond is minutes from the Science Museum of Virginia and the Richmond International Raceway.
Every spacious two-room suite includes either one king or two full beds, as well as a comfortable sleeper sofa, two 37-inch flat-screen cable televisions, a mini-refrigerator, coffee maker, and microwave. Wi-Fi is complimentary throughout the building.
The Embassy Suites by Hilton Richmond offers a heated indoor salt water pool, fitness center, business center, coin laundry, and a convenience store.
Guests enjoy a free cooked-to-order breakfast each morning, as well as complimentary drinks and snacks at the nightly Evening Reception. The Atrium Grill is open daily for lunch and dinner.
Kids of all ages can visit the King's Dominion Amusement Park, 20 miles away, or Busch Gardens, 50 miles away. The Virginia Museum of Fine Arts is within five miles.
Positive Reviews
positive:
Clean, comfortable, "like new" rooms..
Guests rave about the recently remodeled rooms, which feature comfortable furniture and tasteful decor. Most guests also describe the rooms as very clean and spacious. Families and groups love the added space and privacy of the suite layout, noting that closing the door to the bedroom area keeps out the noise from the hallways and atrium.
positive:
Don't forget to pack your appetite..
The complimentary breakfast buffet gets high marks for variety and presentation, with guests often commenting on the made-to-order omelets. Many guests also look forward to the daily Manager's Reception, which generously includes mixed drinks as well as wine, beer, and a variety of tasty snacks.
positive:
Friendly, smiling staff..
The reception, housekeeping, and wait staff have received many positive reviews for their friendly and professional customer service. Guests often comment on their smiling faces and efficient, thoughtful approach to solving issues.
Negative Reviews
negative:
Small bathrooms..
While many guests are pleased to have a second sink in the bedroom area, they often go on to note that the bathrooms are a bit small and some feature walk-in showers instead of tubs, which presents some challenges for families with little ones.
negative:
Smoking balconies..
Though the hotel has a 100% smoke-free policy, some guests seem to feel that it does not apply to the balcony areas, so their non-smoking neighbors are still troubled by the smell when using their balconies or opening their windows. Some have reported cigarette odor in their rooms as well.
negative:
Be patient..
Though many recent guests are wowed by "like new" rooms, others find just the opposite, so it may be a matter of time before every room in the large property is up to date. Some also note that the elevators are slow.