Hotel Embassy Suites by Hilton Kansas City Plaza (Kansas City, USA)

Many guests have given the front desk and gift shop staff rave reviews for their personable and professional customer service, commenting often on their smiling faces and knowledge of the area. Compliments are also due to the chef; many guests enjoy the complimentary breakfast buffet, and dinner in the hotel restaurant. The wait staff are often described as friendly and attentive.

Many guests have described the rooms as comfortable, clean, and spacious. The two-room layout is a hit with most guests, especially families and groups who value the privacy and flexibility.

The Embassy Suites Kansas City - Plaza is within walking distance of the Country Club Plaza and the historic Westport area, though some guests appreciate getting a lift to these places in the hotel's complimentary shuttle, which has a two-mile radius. Families and kids especially enjoy the bi-level pool, which has separate shallow and deep areas.

The hotel is older, and guests generally agree that the rooms are not aging gracefully. Dated furnishings and deccr, an "old" or "musty" smell, and assorted maintenance issues related to the age of the bathroom fixtures, air-conditioning, and furniture are often reported.

Though the complimentary breakfast has received many positive reviews, the general opinion seems to be that the space is not large enough to accommodate the crowds. Guests who arrive after 8:00 am report a "feeding frenzy" atmosphere, with stiff competition for the available tables and overwhelmed staff.

Several guests discovered some room for improvement in housekeeping; the windows, carpets, and bathrooms are among the top issues. Some guests were disappointed to find that their room was not made up every day of their stay.