Hotel Embassy Suites by Hilton Colorado Springs (Colorado Springs, USA)

The front desk staff have received many rave reviews for their personable and professional customer service. Guests often comment that the team is more than willing to share their knowledge of the area with first-time visitors.

Few guests leave still hungry after breakfast at the complimentary buffet in the hotel's pretty atrium area. The impressive variety of hot and cold options includes made-to-order omelets and pancakes. Many guests also look forward to the daily Manager's Reception, which includes alcoholic beverages as well as kid-friendly choices and a variety of tasty snacks. The bartenders and wait staff also receive positive reviews for their cheerful and attentive service.

Guests generally describe the suites as comfortable and spacious. Families, couples, and groups particularly appreciate the privacy and flexibility of the two-room layout, as well as the convenience of the kitchenette. Many particularly enjoy gazing out at the mountains from their window or private balcony.

The Embassy Suites Colorado Springs is an older building, and guests widely describe the furnishings and decor as dated and wornout. On the bright side, an interior renovation of the guest rooms is currently underway.

A few guests returned from a day of sight-seeing to find their rooms had not been made up, or else found that they had been serviced a bit too hastily. Others were bothered by maintenance issues related to bathroom fixtures or room climate.

Several guests were surprised by the size of the bathrooms in relation to the suites overall, noting that there was really only room for one person at a time, an inconvenience for families with small children.