Hotel Embassy Suites by Hilton Albuquerque (Albuquerque, USA)

Most guests give the front desk, housekeeping, and wait staff rave reviews for their personable and professional customer service, commenting often on their smiling faces and cheerful approach to handling special requests and resolving issues.

Guests generally describe the rooms as sparkling clean, modern, and spacious. Families, couples, and groups particularly appreciate the two-room layout, which allows early birds and night owls to maintain their schedules without disturbing each other. Many guests particularly enjoy the view from their windows during the International Balloon Fiesta, when the sky is filled with all kinds of hot air balloons.

Most guests thoroughly enjoy the complimentary breakfast buffet, noting that its impressive variety of hot and cold options includes made-to-order omelets. Several guests note that it is one of few complimentary breakfasts that kept them feeling "full" until lunch. Many guests also look forward to the Evening Reception.

Several guests have noted that the hotel is starting to show some wear and tear, particularly in the carpets, curtains, and other soft furnishings. Some guests also had some housekeeping oversights or maintenance concerns to report in the rooms, dining area, or pool.

Drivers note that the hotel is easily accessible to all the downtown attractions, the airport, and the historic Route 66. However, a few guests have noted that there is very little to do or see within a comfortable walking distance.

Though most guests are pleased with the customer service, a few have caught reception or wait staff members "on a bad day.".