Hotel Embassy Suites Birmingham (Birmingham, USA)

The front desk staff have received many rave reviews for their personable and professional customer service. Many guests are grateful that the hotel is pet-friendly, and kid-friendly, too; young guests are happy to receive coloring books and food to feed the fish in the atrium pond. Compliments are also due to the chef; many guests enjoy the complimentary breakfast buffet, especially the made-to-order omelets and pancakes.

Guests generally describe the rooms as comfortable and clean. The private balconies and small kitchenettes are well appreciated. Families, couples, and groups particularly like the two-room layout, which allows early birds and night owls to both "make themselves at home".

Many guests enjoy having dinner at the Ruth's Chris Steakhouse on site, which also provides room service. The hotel is also within easy reach of downtown Birmingham's many restaurants, museums, and galleries. Other popular nearby destinations include the Vulcan Mountain observation point, UAB, Samford University, and the Summit shopping district.

Many guests note that the Embassy Suites Birmingham is an older building, and guests generally agree that the rooms are ready for refurbishment. Worn furnishings, out-of-date bathrooms, and uninspiring decor are frequently reported issues.

Several guests discovered some room for improvement in housekeeping; dust, infrequent vacuuming, and "surface cleaning" in the bathrooms are among the top issues. Some guests were disappointed to find that their room was not made up every day of their stay.

Some guests have reported disappointing experiences at the front desk, ranging from booking mishaps to unfriendly or indifferent responses to expressed issues. Others have described the complimentary breakfast scene as a "zoo", with very long waits for cooked-to-order items.