Positive Reviews
positive:
Extremely friendly, helpful staff
If you're looking for a hotel where the staff will make you feel like family welcoming you home - the kind of family that is genuinely supportive and cares about the well-being of each of its members - this is probably your best choice in the area.
positive:
Quiet, relaxing atmosphere
Located well away from the city centre, with access to a gym, a nearby pool, and various lounges, this hotel can accommodate whatever level of rest and relaxation you may want.
positive:
Solid three-star hotel
It won't be the best hotel you've ever stayed in, but this property is better than Cuba's average in terms of the services and amenities they offer. Most who have sampled other Cuban hotels consider this hotel an excellent value for the price.
Negative Reviews
negative:
Far from old Havana and city centre
The hotel is about 20 minutes away from the city centre by taxi, which is more or less affordable depending on where you pick it up from.
negative:
Hot water hard to come by
Some guests have noted that the showers at this hotel do not do hot water. If the idea of taking a cool or cold shower gives you chills, however, remember that Havana has a tropical climate where a cold shower can be something refreshing. Alternatively, choose a different hotel.
negative:
Air conditioners can be noisy
The air-conditioning units in the rooms are the window-based kind, and some guests have remarked that continuous use results in the machines making more noise. If you are a light sleeper, and you know for certain that you cannot sleep while wearing ear plugs, you may wish to find alternative accommodations.