Positive Reviews
positive:
Charmingly Decorated Hotel
This elegantly beautiful home showcases antique furniture in every room. The decor is top notch, and the spectacular fireplace will wow you. This hotel has the charm of a grand hotel, but the intimacy of a quaint bed and breakfast.
positive:
Putting the Breakfast in B&B
Don't miss the fresh cooked breakfast that is provided each morning. Guests say you must try the homemade eggs Florentine, and the blueberry muffins are not to be missed. You can also find fresh cookies each evening in the Tea and Reading Room.
positive:
Peaceful Neighbourhood Location
Located in a quiet neighbourhood, this is a convenient location for easy access to Roger Williams Park & Hospital, the Johnson & Wales Centennial Park, and The Biltmore. Guests appreciate the Walgreens next door where you can pick-up any last minute toiletries or snacks you may need.
Negative Reviews
negative:
Hotel Owner Hard to Deal With
Many guests report very rude behaviour from the hotel owner. They say his demeanour is curt and hostile, and he is consistently unpleasant to guests. His customer service is lacking as many guests mention that he did not resolve issues that arose during their stay. The hotel is not owner-occupied, so someone is not always present on the premises.
negative:
Cleanliness Needs Improvement
Cleanliness needs improving, as guests mention coming across signs of previous guests such as hair on the bed linens and dirty towels left in the washroom. This detracts from the overall experience at this hotel.
negative:
En suite Electrical Issues
Rooms have several issues with outdated furnishings like lamps not working properly. The electrical is not wired well, as there are no grounded three-prong outlets available. Guests also mention that the fireplace is not properly fit for hosting a fire, as several guests set off the smoke detector when the fireplace was lit.