Positive Reviews
positive:
Spacious rooms were affordable
Guests were upbeat about the rooms, saying they were functional but spacious and more than sufficiently clean and comfortable for a shorter stay. There was praise for the flat-screen TVs and cosy beds. Those aiming to keep costs down often felt they got decent value for money considering that the room rates were normally reasonable.
positive:
Positive views on customer care and free breakfast
There was lots of praise from guests for the polite, professional and helpful members of staff who provided a hassle-free check-in and offered good local knowledge. The free coffee was a pleasant bonus and diners welcomed the complimentary continental breakfast. Animal lovers were delighted that pets were allowed.
positive:
Roadside location near dining
Drivers liked the ample free parking and the easy access to highway I-40 in the western outskirts of Albuquerque. It was reportedly easy to reach downtown Albuquerque plus area attractions, golf courses, historic sites, museums and the airport. Reviewers were pleased that there were several places to eat in the surrounding area including two restaurants that were just steps away. There was also a convenient petrol station next door.
Negative Reviews
negative:
Free Wi-Fi divided opinion
Although the free Wi-Fi network was welcomed by many guests, some critics claimed they encountered a spotty signal or sluggish speeds at times.
negative:
Irritating smells and noises
Some light sleepers remarked that certain rooms facing the main road were exposed to occasional traffic noise. Others commented they could hear nuisance noise from adjacent rooms too easily from time to time. Stale smoky smells were off-putting for travellers in several rooms.
negative:
Maintenance and cleanliness problems
Maintenance and cleanliness issues were reported by disappointed guests in some rooms. These included inadequately cleaned bed linens and bathrooms, sporadic housekeeping visits, litter leftover from previous guests, cigarette burns and non-functioning power outlets.