Positive Reviews
positive:
Convenient location near dining and the freeway
Travellers were upbeat about the merits of this discount hotel's location in the suburbs of Lake Charles, south-western Louisiana. Not only was it close to petrol stations and dining options, but also it offered hassle-free access to downtown. The easy access to Interstate 10 also made it straightforward for drivers to reach academic institutions, industrial areas, golf courses, shopping centres, casinos and the airport. The free parking also appealed to motorists.
positive:
Praise for customer care and free breakfast
Many visitors spoke highly of the customer service, saying they encountered pleasant, obliging and attentive employees. Animal lovers were delighted with the pet-friendly policy and diners welcomed the complimentary continental breakfast.
positive:
Smart and clean rooms were inexpensive
The reportedly simple but smart rooms were fairly spacious and cleaned to a good standard with cosy beds. It also proved popular that the rooms were well-equipped with flat-screen televisions, mini-fridges and microwaves. Those watching their spending liked the wallet-friendly room rates and often mentioned that they got reasonable value for money.
Negative Reviews
negative:
Critics claimed hotel had drawbacks
Some guests occasionally struggled to regulate the room temperature. Others wished there had been a wider choice of food on offer at breakfast. Minor cleanliness and maintenance problems also attracted criticism from some quarters. These included bathrooms that could have been more comprehensively cleaned, interruptions to the hot water supply, malfunctioning fridges and dodgy plumbing.
negative:
Free Wi-Fi divided opinion
The free Wi-Fi was a bonus for travellers. However, some critics claimed the network suffered from a weak signal or sluggish speeds from time to time.
negative:
Noises and smells were irritating
Light sleepers occasionally complained that they could hear sounds like slamming doors and voices from adjacent rooms too easily. Musty smells also came as a disappointment for guests in certain rooms.