Positive Reviews
positive:
Hotel is worth spending your money
The hotel is quite handy as it is close to many amenities in the area and thus guests do not have to travel far to shop, dine or have a good time. The spacious, clean rooms that have a great views and an advantage. There are also various modes of transport available to guests.
positive:
Employees are very dedicated and friendly
The hotel's employees are not only cheerful; they are also welcoming, caring. They are quick to be of service and seem to receive great pleasure from assisting you. Them being multilingual is a huge advanatge as many of the guests are international travellers.
positive:
Well-positioned with many amenities close by
The hotel is less than an hour from the Kuala Lumpur International Airport. There are plenty of malls, bars and restaurants in the area, such as KLCC Shopping Mall and Avenue K Mall just a few minutes' drive away. Bukit Bintang shopping area is also nearby if you would like to do some shopping.
Negative Reviews
negative:
Restaurant's breakfast had fewer options
According to many, the breakfast menu was thought to be subpar. Some were of the view that the food's quality was substandard and the selection was not as wide-ranging as was expected.
negative:
Some beds were not very comfy
Some guests were dissatisfied with the quality of mattresses and pillows provided pointing out that they were too hard and small. Others thought the air conditioning system wasn't effective. Many felt the system was temperamental, of poor quality as it did functioned well in some rooms and not in others.
negative:
Check in time can be time-consuming
Considering arrival time, some guests have criticized the checking in process as long. This is inconveniencing if many guests check in at the same time.