Positive Reviews
positive:
Clean, comfortable rooms with a pool..
Many rooms feature a view of the hotel's very popular resort-style swimming pool, which is surrounded by palm trees and comfortable seating. Guests often describe the accommodations as very clean and comfortable, and advise their fellow travelers that mini refrigerators and microwaves are available upon request. Four-legged guests can expect treats at the front desk.
positive:
Friendly, welcoming staff..
The front desk staff, shuttle drivers, and housekeeping team have received many positive reviews for their friendly, professional customer service. Guests with children, pets, or medical conditions often comment that the staff is very accommodating of their needs, and that they are made to feel "right at home". The warm cookies in the lobby are widely popular as well.
positive:
Right off the freeway..
Guests often comment that the hotel is easy to find, right off I-5, and that Del Mar, Torrey Pines, La Jolla, and most top San Diego attractions are within a short drive.
Negative Reviews
negative:
A noisy night for some..
A few guests have found the air conditioning too noisy for a good night's sleep, while others were disturbed by inconsiderately loud fellow guests, particularly barking dogs, in the hallways or neighboring rooms. Some who reported the issues were disappointed in the front desk's attempts to resolve them.
negative:
Parking is extra..
Several guests were put off by the additional charge for self parking, though most describe the lot as spacious and well lit.
negative:
Technical difficulties..
Several guests have found the Wi-Fi too slow or unreliable for their purposes. Many also comment on the pocket doors leading to the bathroom, noting that they are very heavy and difficult to pull.