Positive Reviews
positive:
Airport convenience
Several guests have appreciated this hotel's close proximity in relation to the Charleston International Airport. Not only is it convenient by being so close, but guests are offered a 24-hour shuttle bus service taking them to and from this location.
positive:
Delicious complimentary breakfast buffet
The on-site breakfast offered at this hotel is the subject of several positive reviews. Guests are given a wholesome meal to start off their day and can do so without even leaving the hotel which has saved time, money and added to the convenience of this hotel.
positive:
Food is absolutely no problem
This hotel offers guests several in-room features that can be used to preserve and heat up food from any of the nearby supermarkets. Guests can also enjoy on-site dining at the hotel restaurant or venture off-site to any of the nearby restaurants including Big Billys Burger Joint and Jim 'N Nick's Bar-B-Q.
Negative Reviews
negative:
Small attention to detail will make a difference
With regard to certain features of this hotel, improving some of the fine details would go a long way. This includes touching up some of the wall paint, cleaning some parts of the carpets and bedding and perhaps a slight bit more commitment to dusting the rooms.
negative:
Customer service levels could be improved
Several reviews make mention of the customer service at this hotel. It is suggested that, when it comes to sorting out of issues, staff members are slightly unsympathetic to guests' cause and are of not much help at times.
negative:
Finding its feet
This hotel has recently come under new management. As a result, several guests have noticed that it is still in the learning stages and therefore is not perfect in dealing with certain guest dilemmas, such as double-booked rooms, late cancelations etc.